Attention to Detail: No Afterthought At CAJ House
What attention to detail has to do with providing cozy accommodation for our clients, you might think. Well, it may not but we still do it. In fact, CAJ House prides itself of paying attention to detail in every aspect of its operations, be it the filled salt and pepper dispensers you find on the tables or the pillows on the beds or the curtains on your windows. Even when we were having the premises renovated, we made sure our customers weren’t disturbed in any way. So, in our experience, paying attention to detail translates to topnotch customer service and satisfaction, which is what we aim for.
This is one area of our business where we disregard what our competitors do or don’t do. Our mantra has been fulfilling our clients’ needs and ensuring they leave with a smile on their faces and we achieve this through taking care of the small things which don’t seem like much but do affect the overall experience you enjoy while staying at CAJ House. Nothing is an afterthought here. We carefully deliberate each and every aspect before we make decisions, virtually guaranteeing a consistent level of quality and customer satisfaction.
One area where we have placed special emphasis is comfort. This is the reason we have our own custom-made pillows. In fact, it is our employees who make them right here. As you can see in the image below, Javier is working on the cover for the pillows. From selecting the right fabric, including factoring color, patterns and texture, to stitching and putting them on the pillows, we do it all ourselves, right here at the CAJ House. Hence, it is extremely pleasing to hear clients’ compliment us on the color coordination of our rooms. After all, not just the carpets but the pillow covers colors work with the drapes.
These are the things we focus on to ensure our clients return to us whenever they are in Boston. Over the years, we have learned that it is the small things which matter the most. When we put in the extra effort, our clients notice it and appreciate it, like with the pillow covers. We are confident none of our competitors in the area pay as much attention to detail as we do, resulting in an overall better experience for our clients. We approach every aspect of our operations the way we deal with our clients: complete attention to detail and nothing is an afterthought.